Privacy and Cookie Policy

1. General:

This Privacy Policy applies to our website dedicated to Sky Diamond ( “we”, “us” or “our”) . Where we, collect certain personal information. Please read this Privacy Policy carefully as it contains important information to help you understand our practices regarding any personal information that you give to us or that we collect otherwise in the context of the Website (‘Personal Data’) (“we” or “us”) is the controller of the Personal Data collected and processed.  

We respect your privacy, and we are committed to keeping your Personal Data secure and managing it in accordance with our legal responsibilities under applicable data protection laws.

What Personal Dara We collect and How We Use your Personal Data Types of Data Collected:

You can use the majority of our Website without being required to provide any Personal Data to us. For certain services and purposes of the Website, you need to provide Personal Data to us for us to be able to process your orders or to send newsletters or other information to you. In addition to the information you are required to provide to us, we collect certain information when you visit our Website. Requested information on the Website marked with an asterisk is mandatory. If you do not provide the requested information, we will not be able to deliver the  product to you.

We have specified the Personal Data we collect, the purposes for which we use the Personal Data and how long we will generally retain your Personal Data:

1. Processing your order to be able to process your payment and to deliver the requested product to you; We need your name, e-mail address, telephone number (in case we need to communicate to you about your order), postal address of you or the recipient of our products (if different than yourself), (as we are legally required to ask for before allowing you to visit our Website), payment information. This is also for our sales administration.

The use of this Personal Data is to perform our agreement with you or to comply with legal obligations, such as tax and accounting rules. Our online sales records will be retained by us for [7 years] or longer if required by tax or corporate bookkeeping.

2. Registration and creating an account on our Website. Before you make a purchase, Sky Diamond will be provide you with a log-in name and password. For any changes related to your personal account, please contact our service support.

Creating an account is necessary for making purchases so for the performance of your agreement with us. We will retain your account details for as long as you actively use your account. After one year period of inactivity, we will delete your account. Or with any specific request from the user.

3. Business services: For answering your questions if you have submitted a question via the Website, for product recalls or other service mails we process your e-mail address or phone number (depending on how you have contacted us) and the question or issue you have raised with us. We register your requests, questions and our responses and other actions to handle your request.

Sky Diamond will retain all information for 6 months to 1 year after your question or complaint has been solved or the inquiry was closed.

4. Sending newsletters: if you have subscribed for the newsletter, we use the email address you have provided to send you our newsletter. You will be added automatically to our customer database. If you have ordered one of our products via our Website, we may also send you newsletters to inform you of our other similar products that we think may be of interest to you. If you no longer wish to receive any e-mails from us, you can unsubscribe at any time by using the unsubscribe function in each e-mail message or you can Contact Us.

5. The use of your Personal Data is to process your subscription, so to perform our agreement with you, or as it is in our legitimate interests to send our customers information about our products. We will remove your email address once you have opted-out of receiving the newsletter, unless this is also used and retained for other purposes listed in this Privacy Policy.

6. Marketing: information about your purchases, your online searches (clicks and views), your settings on our Website, the items in your shopping cart, your customer service requests and contact history can be combined by us. This information enables us to use different channels for relationship management and marketing of our products and services to you via e-mail (newsletters) [is marketing information only sent via newsletters or also by way of general emails or e-mails] or online advertising which may include personalising Website content and offers so these are tailored to your preferences. We may send you information about our products  if you have provided us with permission to do so. We measure the effectiveness of our campaigns.

You can always opt-out of receiving our newsletter or direct mail and you can always object to our use of your Personal Data for direct marketing purposes (for more information on how to do this, read the paragraphs 8. and 9. below on your rights).

We use this Personal Data as it is necessary in our legitimate interests to be able to promote our products  to our customers and website visitors, to enable us to attract more customers, to improve the sale of our products and services and to finance our Website (via online advertisements). We will retain the Personal Data as specified under the relevant purposes for which the Personal Data have been collected (e.g. newsletters, account information, processing orders and payments). The Personal Data shall generally be deleted or anonymised after one year since your last order on our Website, except where we are legally required to retain the Personal Data or where it is kept for any of the other purposes.

7. information about your visit to and use of our Website; we collect certain information when you visit our Website, such as your [IP address, which web pages you visit, the name of your computer, and type of internet browser, clicks and views]. We also keep track of how you use our newsletter, which pages you view and which parts you read so we can customize the newsletter to your preferences. The information about your use of our Website and services enables us to build segments, which are groups of website visitors or customers with a number of common characteristics such as age group, gender or region. We will likely add you to one of our segments. Segments are used by us to customize the Website and to e.g. change the order of search results or where we place certain offers so you are more likely to see these. We may also use segments to show online advertisements that we think are relevant for you [or also for direct mail or e-mail].

We use this Personal Data as it is necessary in our legitimate interests to do so to be able to promote our products and services to our customers and website visitors, to enable us to attract more customers, to improve the sale of our products and services and to finance our  Website (via online advertisements). We will retain the Personal Data.

8. maintenance and optimisation of our Website; Your Personal Data will also be used for maintenance and analysis of our Website to solve performance issues, to improve the availability and to secure the website against fraud (e.g. in case of repeated attempts to log-in or to make a purchase or if the purchase is made where there is non-compliance with our terms and conditions, ). The analysis also enables us to check whether the online ordering process works efficiently can improve, where possible. Our use of your Personal Data for these purposes is necessary in our legitimate interests and will be retained for a maximum period of three years.

9. Allowing you to participate in sweepstakes, contests or other promotions. Your Personal Data such as: [Business contact information, including mailing address, job title, email address, phone number, ‘intent data’ which is web user behavior data, IP addresses, social handles, and custom profiles from third party data providers for the purposes of targeted advertising, delivering relevant email content, event promotion and profiling] will be processed to administer our sweepstakes, contests or other promotions in which you choose to participate. Some of these promotions have additional rules containing information about how we will use and disclose your Personal Data. We use this information to manage our contractual relationship with you.

2. Security of Personal Data:

We will take appropriate technical, physical and organizational measures to protect the Personal Data collected through the Website from misuse or accidental, unlawful or unauthorized destruction, loss, alteration, disclosure, acquisition or access, that are consistent with applicable privacy and data security laws and regulations. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control. Our Website may contain links to other websites. We are not responsible for the privacy practices, content or security used by such other websites, which shall not be governed by this Privacy Policy. We advise you to always carefully read the privacy policies on these other websites.

3. How We Share Your Personal Data:

We may need to share Personal Data with third parties to help us provide products to you and to run our Website. These third parties are:

• Service Providers: We may share your personal information with service providers to monitor and analyze the use of our service, to show advertisements to you to help support and maintain our service, to contact you, to advertise on third party websites to you after you visited our service or for payment processing.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with u
• Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.

4. Retention of Your Personal Data

We will retain your Personal Data for as long as legally required or for as long as necessary to provide you with any requested services or for any of the other purposes listed in this Privacy Policy. The specific retention term are listed in this Privacy Policy for each of the relevant purposes. We will take reasonable steps to destroy or de-identify Personal Data we hold if it is no longer needed for the purposes set out above or after the expiration of the defined retention term.

5. Disclosure of your personal data:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information including all credit / debit cards details. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may disclose your user data to a third party in the following cases:

• If we have to sell or buy a business or assets, in this case we may disclose your user data to the buyer or the seller of such business or property.
• In case of that a third party buys or acquires all or most of our assets, all your user data that you have provided are devolved to that third party as part of his immovable assets.
• If we had to disclose or share your user information in order to comply with legal obligations.

Law enforcement

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

We may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Sky Diamonds.
• Prevent or investigate possible wrongdoing in connection with the service

 

6. Cookies

A major part of the information referred to in this Privacy Policy is collected via our use of cookies and similar techniques. Cookies are small text files containing small amounts of information which are downloaded and may be stored on your user device, e.g. your computer, smartphone or table. Techniques we use that may be similar to cookies are [tracking pixels, Java scripts, tags and web beacons]. These cookies and similar techniques are sometimes necessary to remember your account settings, language and country, but also enable us to measure and analyze your behavior on our Website and for showing you personalized advertisements on our Website or on third party websites. Where required, you will be asked for consent to our use of cookies as follows:

Functional Cookies:

Functionality cookies let us operate the website and our services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the website and services during future visits. These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid having to re-enter your preferences every time you use the website.

Persistent Cookies

These cookies are used to track information about traffic to the website and how users use the website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new advertisements, pages, features or new functionality of the website to see how our users react to them.

What are your cookie options?

If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this or to learn more about cookies, visit internetcookies.org

7. Your Rights to Access, Rectification, Deletion, Restriction and Data Portability :

 You have the right to request an overview of your Personal Data processed by or on behalf of us. You have the right to have your Data rectified, deleted or restricted (as appropriate). You can exercise this right by contacting (insert email) Please note that requests that do not meet the requirements set out by applicable law or our guidelines may be requested to be re-issued or ultimately denied and that certain Personal Data may be exempt from such access, rectification and deletion requests pursuant to applicable data protection laws or other laws and regulations. Please note that we will also delete Personal Data by de-activating your user account anytime upon your request, through sending an email to the address abovementioned. However we will retain Personal Data where it is legally required for us to do so, which applies e.g. to sales administration.

You have the right to receive the Personal Data that you have provided to us in a structured, commonly used and machine-readable format, and in certain circumstances we will, at your request, transmit your Data to another controller where this is technically feasible.

8. Your Right to Object:

 You also have a right, in certain circumstances, to require us to stop processing your Personal Data, but where we have compelling legitimate grounds, we will continue processing your Personal Data. However, you have the right to object to our use of your Personal Data for direct marketing purposes, including profiling, and when you do so, we will accommodate your request. Where you have provided consent to our use of your Personal Data, you have the right to withdraw your consent without this effecting the lawfulness of our use of this Data before your withdrawal.

9. Updates:

We will keep this Privacy Policy under review and make updates from time to time. Any changes to this Privacy Policy will be posted on our Website page and to the extent reasonably possible, will be communicated to you.

10. Contact:

If you wish to exercise any of your rights listed in paragraph 8. above, you can contact us at (insert email) Please note that we may request proof of identity. If you have any other question, objection to our use of your Personal Data or a complaint about this Privacy Policy or about our handling of your Personal Data, you can mail contacts support. You also have the right to file a complaint with your local data protection authority.